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  • An Introduction to Disney’s Approach to Leadership, Employee Engagement, and Quality Service
 

An Introduction to Disney’s Approach to Leadership, Employee Engagement, and Quality Service

  • 16 Jul 2020
  • 9:00 AM - 11:00 AM
  • Meeting Room 292 of The New Orleans Ernest N. Morial Convention Center 900 Convention Center Blvd, New Orleans, LA 70130

Registration

  • Select this option if you are a member of ATD NOLA but not a member of ATD National
  • ATDBR Members only
  • Select this option if you are not a member of ATD NOLA or ATD National.
  • Select this option if you a member of ATD NOLA and a member of ATD National.

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For over 30 years, Disney Institute has helped organizations and business professionals around the world learn the Disney approach to customer experience.  This approach, rooted in time-tested business insights on leadership, employee engagement and quality service, has helped organizations in a variety of industries enhance their own customer experiences.  Tim Dorton, Regional Account Manager at Disney Institute, will highlight how attention to detail can create a world-class experience, how to be intentional about the design and delivery of service, and the impact of creating a culture by design. You’ll leave inspired after being introduced to a new way of thinking.

About Disney Institute


For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience- rooted in time-tested business insights on leadership, employee engagement and quality service that create a culture of excellence at Disney parks and resorts.  Whether it's individuals, teams or entire organizations, Disney Institute helps professionals around the world apply these business insights to improve their own customer experiences.  Disney Institute offers ongoing professional development courses, annual summits, private engagements for meeting and convention groups, and advisory services for entire organizations.  

Presenter

Tim Dorton

Regional Account Manager

In his role as an account manager, Tim is responsible for building and fostering client relationships to help establish needs, as well as, short and long-term solutions. He focuses on the development of personalized solutions and building the initial strategy for our Disney Institute teams to help impact the client’s ultimate goals.

Tim attended University of Cincinnati and four years Business Management & Operations Training with IBM. 

GET TO KNOW TIM

FAVORITE WALT DISNEY QUOTE
Whatever we accomplish is due to the combined effort.
BUSINESS BOOK RECOMMENDATION
The Advantage” by Patrick Lencioini
LEISURE BOOK RECOMMENDATION
The Seven Habits for Highly Effective People” by Stephen R. Covey
FAVORITE DISNEY CHARACTER & DISNEY INSTITUTE PILLAR THEY REPRESENT

Mickey Mouse, who Tim believes represents genuine care, because he represents the foundation and emotional connection to the heart.

ATD Capability Model


Capabilities to be addressed at this event:

  • Communication
  • Collaboration and Leadership
  • Cultural Awareness and Inclusion
  • Lifelong Learning
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